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Pengaruh brand image terhadap customer loyalty melalui customer satisfaction dan customer lifetime value (studi kasus di SMA swasta Kristen Surabaya)
Author
Lestari, Yuni Astuti Widi
Additional Author(s)
-
Publisher
Surabaya: FE Program Studi Magister Manajemen UK Petra, 2016
Language
Indonesian
ISBN
-
Series
Tesis No. 03020119/MM/2016
Subject(s)
BRAND IMAGE
CUSTOMER LOYALTY
EDUCATION-MARKETING
CONSUMER SATISFACTION
EDUCATION-RESEARCH
Notes
Appendix: p. 70-73
. Bibliography: p. 65-69.
Abstract
-
Physical Dimension
Number of Page(s)
xi, 73 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
02463/16
(T2) MM 0119
Library - 8th Floor
Unavailable : Removed
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