Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Pengaruh perceived service quality terhadap customer loyalty melalui customer satisfaction dan customer trust pada pelanggan Uberx di Surabaya

Author
  • Soerianto, Andrew Pranata
Additional Author(s)
-
Publisher
Surabaya: FE Program Studi Magister Manajemen UK Petra, 2018
Language
Indonesian
ISBN
-
Series
Tesis No. 03020173/MM/2018
Subject(s)
  • CONSUMERS-RESEARCH
  • CUSTOMER LOYALTY
  • CONSUMER SATISFACTION
  • MARKETING-MANAGEMENT
Notes
  • Appendix: p. 95-132
. Bibliography: p. 89-94 .
Abstract
-
Physical Dimension
Number of Page(s)
xii, 132 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.01373/18(T2) MM 0173Library - 8th FloorAvailable

Similar Collection

by author or subject
Analisa harapan dan persepsi konsumen terhaadp kualitas IN-FLIGHT meal maskapai penerbangan Garuda Indonesia
Pengaruh kualitas produk terhadap kepuasan pelanggan UD Jaya Makmur
Pengaruh kualitas produk mie instant terhadap loyalitas konsumen melalui kepuasan konsumen mie instant di Surabaya
Pengaruh affordability, life-course, housing profile, dan neighborhood terhadap keputusan housing mobility di Surabaya
Pengaruh shopping center image terhadap customer loyalty dengan perceived quality sebagai variabel intervening pada pusat perbelanjaan Galaxy Mall Surabaya
Analisa pengaruh customer relationship management terhadap loyalitas pelanggan pada Hotel JW Marriott Surabaya
Pengaruh retail service quality terhadap minat berkunjung ulang pada Grand City Mall Surabaya melalui perceived quality dan customer satisfaction sebagai variabel intervening
Analisa pengaruh customer satisfaction alumni Bogasari Baking Centre (BBC) terhadap customer loyalty produk tepung terigu Cakra Kembar