Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Customer loyalty : Menumbuhkan dan mempertahankan kesetiaan pelanggan

Author
  • Griffin, Jill
Additional Author(s)
  • Yahya, Dwi Kartini
Publisher
Jakarta: Penerbit Erlangga, 2003
Language
Indonesian
ISBN
979741762x
Series
-
Subject(s)
  • CUSTOMER SERVICES
  • CUSTOMER LOYALTY
  • CUSTOMER RELATIONS
Notes
Bibliography: p. 228-235. Index: p. 236-238
Abstract
-
Physical Dimension
Number of Page(s)
xv, 238 p.
Dimension
23 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.04249/09658.812 Gri C-Unavailable : Lost

Similar Collection

by author or subject
Segmentasi pengguna kartu MCC di Matahari Departement Store Sidoarjo berdasarkan evaluasi terhadap bukti fisik, penyaji jasa, dan proses layanan
Customer service
Analisa kepuasan konsumen dilihat dari kualitas layanan, kualitas produk, harga, dan pengaruhnya terhadap loyalitas konsumen di Kassanda Guest House Surabaya
Pengaruh dimensi kualitas hubungan terhadap loyalitas pelanggan pada bengkel mitra jaya
Pengaruh customer expectations dan retail marketing mix application terhadap store loyaly hypermarket Carrefour di Surabaya
Pengaruh value perception terhadap consumer loyalty melalui community identification di Starbucks Surabaya
Unggul bersaing melalui layanan pelanggan
What you should know about customer relations