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The Ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profitability
Author
Freeland, John G
Additional Author(s)
-
Publisher
New York: 2003
Language
English
ISBN
0071409351
Series
-
Subject(s)
BRAND NAME PRODUCTS MARKETING-MANAGEMENT
CUSTOMER LOYALTY
CUSTOMER RELATIONS-MANAGEMENT
Notes
-
Abstract
-
Physical Dimension
Number of Page(s)
viii, 353 p.
Dimension
24 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
03345/04
658.812 Fre U
-
Available
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