Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Pengaruh trustwothiness terhadap customer satisfaction dan customer loyalty UD. Pelangi Surabaya

Author
  • Lozen, Willy
Additional Author(s)
-
Publisher
Surabaya: FE Program Studi Manajemen Program Manajemen Pemasaran UK Petra , 2015
Language
Indonesian
ISBN
-
Series
Skripsi No. 36020518/MAN/2015
Subject(s)
  • MARKETING-MANAGEMENT
  • CONSUMER SATISFACTION
  • CUSTOMER LOYALTY
Notes
  • Appendix: p. 87-103
. Bibliography: p. 81-86.
Abstract
-
Physical Dimension
Number of Page(s)
xii, 103 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.02785/15(T) MAN 36-0518Library - 8th FloorUnavailable : Removed

Similar Collection

by author or subject
Strategic marketing
Analisa pengaruh customer satisfaction alumni Bogasari Baking Centre (BBC) terhadap customer loyalty produk tepung terigu Cakra Kembar
Loyalty myths
Peningkatan kualitas layanan di BAAK UK. Petra melalui integrasi servqual, kano, dan quality function deployment (QFD)
Analisis pengaruh service quality terhadap repeat purchase di PT. Citra Mitra Anugerah
Pengaruh customer relationship management (CRM) terhadap customer satisfaction dan customer loyalty pada pelanggan Sushi Tei Surabaya
Pengaruh brand experience terhadap customer loyalty dengan brand trust, customer satisfaction dan customer intimacy sebagai variabel intervening pada Kiehl's Surabaya
Pengaruh e-store image, utilitarian value, dan hedonic value terhadap purchase intention pada e-commerce di Indonesia