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Maximizing customer satisfaction by conducting strength and weakness analysis of marketing mix
Author
Tiono, Devina
Additional Author(s)
Azali, Steffi Leonie
Publisher
Surabaya: Fakultas Ekonomi Jurusan Manajemen Perhotelan UK Petra, 2010
Language
English
ISBN
-
Series
Thesis No. 33010201/MAN/2010
Subject(s)
RESTAURANT MANAGEMENT
RESTAURANT-MARKETING
CONSUMER SATISFACTION
Notes
Appendix : p. 55 - 59
Bibliography : p. 53 - 54
Abstract
-
Physical Dimension
Number of Page(s)
xi, 59 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
04144/10
(T) 647.950688 Tio M
-
Unavailable : Removed
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