Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Maximizing customer satisfaction by conducting strength and weakness analysis of marketing mix

Author
  • Tiono, Devina
Additional Author(s)
  • Azali, Steffi Leonie
Publisher
Surabaya: Fakultas Ekonomi Jurusan Manajemen Perhotelan UK Petra, 2010
Language
English
ISBN
-
Series
Thesis No. 33010201/MAN/2010
Subject(s)
  • RESTAURANT MANAGEMENT
  • RESTAURANT-MARKETING
  • CONSUMER SATISFACTION
Notes
  • Appendix : p. 55 - 59
Bibliography : p. 53 - 54
Abstract
-
Physical Dimension
Number of Page(s)
xi, 59 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.04144/10(T) 647.950688 Tio M-Unavailable : Removed

Similar Collection

by author or subject
Internal marketing: employee empowerment to increase service quality in De Veranda restaurant cafe Amsterdam Nederland
Pengaruh citra merek terhadap keputusan pembelian di Genki Sushi Surabaya
Analisis kepuasan konsumen terminal petikemas Surabaya
Pengaruh kualitas produk terhadap loyalitas pelanggan dengan kepuasan pelanggan sebagai variabel intervening di Cincau Station Surabaya
Pengaruh perceived service quality terhadap customer loyalty melalui customer satisfaction dan customer trust pada pelanggan Uberx di Surabaya
Analisa pengaruh kualitas produk, kualitas layanan dan brand image terhadap kepuasan konsumen dan loyalitas konsumen di Sushi Tei Surabaya
Analisis pengaruh kualitas pelayanan terhadap loyalitas pelanggan dengan kepuasan pelanggan sebagai variabel intervening di Toko Kalimas
Faktor-faktor yang mempengaruhi kepuasan pelanggan pemegang membership card kafe excelso di plasa tunjungan surabaya