Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Analisis pengaruh service quality perusahaan Cathay Pacific Cargo terhadap kepuasan pada freight forwarder selaku pengguna jasa kargo udara

Author
  • Thomas, Christy Nicholas
Additional Author(s)
-
Publisher
Surabaya: FE Program Studi Manajemen Program Manajemen Kepariwisataan Universitas Kristen Petra , 2018
Language
Indonesian
ISBN
-
Series
Skripsi No. 35010323/MAN/2018
Subject(s)
  • CONSUMER SATISFACTION
  • FREIGHT AND FREIGHTAGE
  • FREIGHT FORWARDERS
Notes
  • Appendix: p. 67-92
. Bibliography: p. 64-66.
Abstract
-
Physical Dimension
Number of Page(s)
xiii, 92 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.02590/18MAN 35-323Library - 8th FloorAvailable

Similar Collection

by author or subject
Pengaruh kepuasan experential marketing terhadap loyalitas konsumen di Sushu Tei Surabaya
Analisis dampak penciptaan nilai terhadap kesinambungan keuangan pada perguruan tinggi swasta di Surabaya
Pengaruh perilaku pengunjung non-target market terhadap brand image royal plaza Surabaya
Pengaruh citra merek terhadap kepuasan pelanggan dan niat loyalitas pelanggan dalam konteks jaringan Supermarket Superindo Surabaya
Pengaruh kepercayaan, kemudahan, kualitas informasi terhadap kepuasan konsumen melalui keputusan pembelian produk fashion di Lazada
Analisa pengaruh service quality, price, dan customer relationship terhadap customer loyalty dengan customer satisfaction sebagai variabel intervening di Rumah Makan Taman Handayani Surabaya
Analyzing the influence of store atmosphere to customer satisfaction at lotus sakura restaurant, Heerenveen Nederland
Pengaruh kepuasan konsumen, membership program, trust, perceived quality, dan perceived value terhadap loyalitas konsumen di Starbucks Coffee Surabaya