Physical Collection
Digital Collection
Database / E-Book
Feedback
Collection Recommendation
Satisfaction survey
Please take a moment to complete this survey below
Library's collection
Library's IT development
Cancel
Service first : exceeding customer expectations disc 6
Author
-
Additional Author(s)
-
Publisher
Minneapolis, MN: Service Quality Institute, 2005
Language
English
ISBN
-
Series
-
Subject(s)
CONSUMER SATISFACTION
CUSTOMER SERVICE-MANAGEMENT
Notes
-
Abstract
-
Physical Dimension
Number of Page(s)
1 Digital Video Disc
Dimension
4,75 inch
Other Desc.
[60 min.] : col.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
04346/07
DVD 658.812 Ser-VI
-
Unavailable : Lost
Similar Collection
by author or subject
Grit
Earthquake resistant buildings made of reinforced concrete
Around the world in eighty days
汉语趣读 (五)= Enjoy reading (book 5)
Analisis pengaruh kualitas layanan terhadap kepuasan konsumen dan word of mouth pada Restoran Bakmi Gili Kertajaya
Pengaruh customer experience quality terhadap customer satisfaction dan customer loyalty PT Excelso Multirasa : perspektif B2C
Pengaruh ekspektasi pelanggan dan aplikasi bauran pemasaran terhadap kepuasan pelanggan toko modern (studi kasus pada giant hypermarket di Surabaya)
Pengaruh product quality terhadap brand loyalty konsumen Honda Jazz dengan kepuasan konsumen sebagai variabel intervening di Surabaya