Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Analisa service recovery terhadap kegagalan jasa yang terjadi pada industri penerbangan Indonesia

Author
  • Budiman, Richard
Additional Author(s)
-
Publisher
Surabaya: FE Program Studi Manajemen Program Manajemen Kepariwisataan Universitas Kristen Petra , 2018
Language
Indonesian
ISBN
-
Series
Skripsi No. 35010310/MAN/2018
Subject(s)
  • AIRLINES-MANAGEMENT
  • CONSUMER SATISFACTION
  • CONSUMER SATISFACTION-ANALYSIS
  • QUALITY OF SERVICE
Notes
  • Appendix: p. 67-94
. Bibliography: p.65-66.
Abstract
-
Physical Dimension
Number of Page(s)
xiv, 94 p.
Dimension
ill.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.01162/18(T) MAN 35-0310Library - 8th FloorAvailable

Similar Collection

by author or subject
Analisa pengaruh service quality terhadap satisfaction pelanggan PT. Telkom Tbk.
Analisa faktor-faktor yang membentuk customer value di kafe dome plaza surabaya berdasarkan perceived performance
Service first
Analisis pengaruh service quality dan brand image terhadap customer satisfaction dan customer loyalty pada Coffee Toffee di Surabaya
Analisa pengaruh service quality terhadap repurchase intention melalui perceived value dan customer satisfaction di Buro Bar Surabaya
Analisa kepuasan mahasiswa Universitas Kristen Petra terhadap kualitas layanan online website Universitas Kriten Petra
Studi deskriptif tentang meal experience di Kopitiam Oey Surabaya
Analisis kualitas layanan terhadap loyalitas dengan kepuasan konsumen sebagai variabel intervening konsumen ekspedisi PT. AJ Surabaya