Analisa service recovery terhadap kegagalan jasa yang terjadi pada industri penerbangan Indonesia

Author

• Budiman, Richard

Additional Author(s)

-

Publisher

Surabaya: FE Program Studi Manajemen Program Manajemen Kepariwisataan Universitas Kristen Petra , 2018

Language

Indonesian

ISBN

-

Series

Skripsi No. 35010310/MAN/2018

Subject(s)

• AIRLINES-MANAGEMENT
• CONSUMER SATISFACTION
• CONSUMER SATISFACTION-ANALYSIS
• QUALITY OF SERVICE

Notes

• Appendix: p. 67-94

. Bibliography: p.65-66.

Abstract

-

Physical Dimension

Number of Page(s)

xiv, 94 p.

Dimension

ill.

Other Desc.

-

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	01162/18	(T) MAN 35-0310	Library - 8th Floor	Available