Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Pengukuran kesenjangan (GAP) kualitas layanan perpustakaan UK Petra dengan metode servqual

Author
  • Alzameindi K. P. K., Alvin
Additional Author(s)
-
Publisher
Surabaya: Fakultas Teknologi Industri Program Studi Teknik Industri Universitas Kristen Petra, 2013
Language
Indonesian
ISBN
-
Series
Skripsi No. 02021710/IND/2013
Subject(s)
  • CONSUMER SATISFACTION
  • QUALITY OF SERVICE
  • CONSUMERS-RESEARCH
Notes
  • Appendix: p. 57 - 68
. Bibliography: p. 55 - 56.
Abstract
-
Physical Dimension
Number of Page(s)
xii, 68 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.00902/14(T) 658.8343 Alz P-Unavailable : Removed

Similar Collection

by author or subject
Analisa pengaruh experiential marketing dan customer satisfaction terhadap repurchase intention konsumen Ron's Laboratory Ciputra World Surabaya
Analisa gap harapan dan persepsi pengunjung ekowisata mangrove Wonorejo Surabaya
Faktor-faktor yang dipertimbangkan pembeli stan trade center di Surabaya (studi kasus di east point, DTC. royal plaza, dan cito)
Analisa kualitas layanan di pusat reparasi dan informasi akari
Pengaruh kualitas layanan, kualitas produk, dan perceived value terhadap kepuasan konsumen yang membentuk loyalitas konsumen di Warunk Upnormal Surabaya
Analisis pengaruh price, overall satisfaction, dan trust terhadap intention to return pada online store Lazada
Measuring customer satisfaction : gaining customer relationship strategy
Mengukur kepuasan pelanggan