Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Pengukuran kesenjangan (GAP) kualitas layanan perpustakaan UK Petra dengan metode servqual

Author
  • Alzameindi K. P. K., Alvin
Additional Author(s)
-
Publisher
Surabaya: Fakultas Teknologi Industri Program Studi Teknik Industri Universitas Kristen Petra, 2013
Language
Indonesian
ISBN
-
Series
Skripsi No. 02021710/IND/2013
Subject(s)
  • CONSUMER SATISFACTION
  • QUALITY OF SERVICE
  • CONSUMERS-RESEARCH
Notes
  • Appendix: p. 57 - 68
. Bibliography: p. 55 - 56.
Abstract
-
Physical Dimension
Number of Page(s)
xii, 68 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.00902/14(T) 658.8343 Alz P-Unavailable : Removed

Similar Collection

by author or subject
The relationship of motivation toward age, income and occupation buying cellular phone
Kepuasan konsumen atas kualitas pelayanan Education First Language Travel di Surabaya
Persepsi dan harapan konsumen terhadap kualitas layanan di Restoran Roca Artotel Surabaya
Analisa brand loyalty konsumen tas tangan/handbag merek Louis Vuiton di Surabaya
Analisis kualitas layanan, kepuasan dan kepercayaan pelanggan PT. Jasa Marga (studi kasus jalan tol Surabaya - Porong)
Peningkatan kualitas layanan maskapai penerbangan Garuda Indonesia dengan metode servqual dan QFD
Analisis kepuasan terhadap Garuda Indonesia Airlines di Surabaya berdasarkan lima dimensi servqual
Pengaruh e-service quality terhadap e-loyalty pelanggan Go-jek melalui e-satisfaction pada kategori Go-ride