Peningkatan kualitas layanan di BAAK UK. Petra melalui integrasi servqual, kano, dan quality function deployment (QFD)

Author

• Santoso, Benny

Additional Author(s)

-

Publisher

Surabaya: 2004

Language

Indonesian

ISBN

-

Series

Tugas Akhir No. 01/0801/IND/2004

Subject(s)

• CONSUMER SATISFACTION
• CONSUMERS-RESEARCH

Notes

-

Abstract

-

Physical Dimension

Number of Page(s)

xiv, 262 p.

Dimension

30 cm.

Other Desc.

ill.

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	03643/04	(T) 658.834 San P	-	Unavailable : Removed