Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Investigating the gap between customer expectation and experience instagram users in Surabaya restaurant, Indonesia

Author
  • Angelina. Yovita
Additional Author(s)
-
Publisher
Surabaya: Faculty of Economics International Hotel and Tourism Management Hotel Management Program PCU, 2017
Language
English
ISBN
-
Series
Thesis No.33020667/MAN/2017
Subject(s)
  • RESTAURANTS-MANAGEMENT
  • SOCIAL MEDIA-MARKETING
  • RESTAURANTS-MARKETING MANAGEMENT
Notes
  • Appendix: p. 51-57
. Bibliography: p. 41-50 .
Abstract
-
Physical Dimension
Number of Page(s)
x, 57 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.02564/17(T) MAN 33-0667Library - 8th FloorAvailable

Similar Collection

by author or subject
Persepsi konsumen terhadap restoran dengan konsep open kitchen di Surabaya
Analisa efektivitas komunikasi pemasaran interaktif melalui instagram menggunakan customer responden index
Pengaruh kualitas layanan dan citra merek terhadap loyalitas pelanggan melalui kepuasan pelanggan sebagai variabel perantara di restoran Din Tai Fung Surabaya
Analisa pengaruh kualitas layanan terhadap kepuasan pelanggan dalam membentuk loyalitas pelanggan di restoran The Naked Crab Surabaya
Analisis pengaruh kepuasan kerja karyawan terhadap kinerja karyawan melalui komitmen organisasional di Kowloon Palace International Surabaya
Pengaruh store atmoshpere terhadap customer satisfaction di Domicile Kitchen and Lounge Surabaya
Pengaruh promosi berbasis media sosial terhadap minat beli ulang konsumen Pipe and Barrel Surabaya
Pengaruh social media marketing terhadap willingness to pay premium price melalui brand equity pada konsumen Estee Lauder