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Pengaruh meal experience terhadap electronic word-of-mouth (eWOM) dengan self-congruity dan perceived quality sebagai variabel intervening
Author
Nugroho, Vania Ruthsiani
Additional Author(s)
-
Publisher
Surabaya: FE Program Studi Magister Manajemen UK Petra, 2018
Language
Indonesian
ISBN
-
Series
Tesis No. 03020196/MM/2018
Subject(s)
CONSUMER SATISFACTION
WORD-OF-MOUTH ADVERTISING
Notes
Appendix; p.92-114
. Bibliography: p.85-91.
Abstract
-
Physical Dimension
Number of Page(s)
xiv, 114 p.
Dimension
30 cm
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
02560/18
(T) MM 0196
Library - 8th Floor
Unavailable : Removed
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