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Analisa pengaruh motivasi komplain konsumen dan perilaku komplain konsumen terhadap expectation of service recovery hotel bintang 4 Surabaya

Author
  • Christyna, Jessica
Additional Author(s)
  • Gunawan,Aprillia
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2017
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010681/MAN/2017
Subject(s)
  • CONSUMER COMPLAINS
  • HOTELS-MANAGEMENT
  • HOTELS-CONSUMER BEHAVIOUR
Notes
  • Appendix: p. 73-99
. Bibliography: p. 69-72 .
Abstract
-
Physical Dimension
Number of Page(s)
xv, 99 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.02566/17(T) MAN 33-0681Library - 8th FloorUnavailable : Removed

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