Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Pengaruh organizational citizenship behavior terhadap kinerja karyawan dan kepuasan konsumen di Hotel Sheraton Surabaya

Author
  • Gunawan, Johana Susanti
Additional Author(s)
  • Solang, Pinkan Datun
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2013
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010401/MAN/2013
Subject(s)
  • HOTELS-CONSUMER SATISFACTION
  • HOTELS-MANAGEMENT
  • HOTELS-PERSONNEL MANAGEMENT
  • ORGANIZATIONAL BEHAVIOR
Notes
  • Appendix: p. 70 - 98
. Bibliography: p. 65 - 69.
Abstract
-
Physical Dimension
Number of Page(s)
xv, 98 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.00050/14(T) 647.940683 Gun P-Unavailable : Removed

Similar Collection

by author or subject
Perilaku organisasi
Analisis pengaruh satisfaction, trust dan commitment terhadap repurchase intentions pelanggan tetap hotel Raden Wijaya Mojokerto
Pengaruh budaya organisasional terhadap kinerja karyawan melalui self efficacy dan temperamen di PT. Nutrifood Surabaya
Tingkat kepuasan konsumen dilihat dari aspek kualitas layanan, kualitas produk, dan harga pada guest house di Surabaya
Analisa pengaruh job satisfacton terhadap employee perceived service quality (EPSQ) dengan mediasi affective commitment (AC) di Surabaya Suite Hotel
Deskripsi kepuasan tamu atas pengalaman menginap dengan pendekatan analisa konten online review
Pengaruh insentif terhadap employee engagement di Hotel "X" Surabaya
Leadership in multigenerational organizations