Analisa kepuasan pelanggan atas costomer relationship management melalui implementasi program keanggotaan hotel X studi kasus di hotel X Surabaya

Author

• Kurniawan, Jeffrey Adrian

Additional Author(s)

• Tjandra, Felicia

Publisher

Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2015

Language

Indonesian

ISBN

-

Series

Skripsi No. 33010505/MAN/2015

Subject(s)

• CONSUMER RELATIONS
• HOTELS-CONSUMER SATISFACTION
• HOTEL MANAGEMENT

Notes

• Appendix: p. 43 - 56

. Bibliography: p. 41 - 42.

Abstract

-

Physical Dimension

Number of Page(s)

xiii, 56 p.

Dimension

30 cm.

Other Desc.

-

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	00943/15	(T) MAN 33-0505	-	Unavailable : Removed