Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Analisa kepuasan pelanggan atas costomer relationship management melalui implementasi program keanggotaan hotel X studi kasus di hotel X Surabaya

Author
  • Kurniawan, Jeffrey Adrian
Additional Author(s)
  • Tjandra, Felicia
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2015
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010505/MAN/2015
Subject(s)
  • CONSUMER RELATIONS
  • HOTELS-CONSUMER SATISFACTION
  • HOTEL MANAGEMENT
Notes
  • Appendix: p. 43 - 56
. Bibliography: p. 41 - 42.
Abstract
-
Physical Dimension
Number of Page(s)
xiii, 56 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.00943/15(T) MAN 33-0505-Unavailable : Removed

Similar Collection

by author or subject
Business model canvas pada Hotel Cempaka Hill Jember
Tingkat kepuasan konsumen dilihat dari aspek kualitas layanan, kualitas produk, dan harga pada guest house di Surabaya
Management of environment-friendly inn in Ubud tourism resort
Analisa pengaruh asosiasi merek terhadap loyalitas pelangganan JW Marriott Surabaya dengan kepuasan pelanggan sebagai variabel perantara
Complain topedia - the art of complaint handling
Analisis pengaruh satisfaction, trust dan commitment terhadap repurchase intentions pelanggan tetap hotel Raden Wijaya Mojokerto
Strategi PT. Terra Computer System Surabaya dalam membangun hubungan dengan pelanggan
Kepuasan pelanggan terhadap program Customer Relationship Management (CRM) Novotel Surabaya hotel and suites