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Analisa kepuasan pelanggan atas costomer relationship management melalui implementasi program keanggotaan hotel X studi kasus di hotel X Surabaya

Author
  • Kurniawan, Jeffrey Adrian
Additional Author(s)
  • Tjandra, Felicia
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2015
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010505/MAN/2015
Subject(s)
  • CONSUMER RELATIONS
  • HOTELS-CONSUMER SATISFACTION
  • HOTEL MANAGEMENT
Notes
  • Appendix: p. 43 - 56
. Bibliography: p. 41 - 42.
Abstract
-
Physical Dimension
Number of Page(s)
xiii, 56 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.00943/15(T) MAN 33-0505-Unavailable : Removed

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