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Pengukuran kualitas layanan hotel Harris-Pop! Gubeng Surabaya : pendekatan importance-satisfaction analysis

Author
  • Oentoeng, Michelle Lawrence
Additional Author(s)
  • Tedjosoejanto, Birgita Elvina
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2016
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010589/MAN/2016
Subject(s)
  • HOTELS-CONSUMER RESEARCH
  • QUALITY OF SERVICE
  • HOTELS-MANAGEMENT
Notes
  • Appendix: p. 87-127
. Bibliography: p. 81-86.
Abstract
-
Physical Dimension
Number of Page(s)
xiv, 127 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.03437/16(T) MAN 33-0589Library - 8th FloorUnavailable : Removed

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