Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Pengaruh kepuasan konsumen, membership program, trust, perceived quality, dan perceived value terhadap loyalitas konsumen di Starbucks Coffee Surabaya

Author
  • Novia, Fransiska
Additional Author(s)
  • Dewi, Elsera
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2016
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010602/MAN/2016
Subject(s)
  • CONSUMER SATISFACTION
  • RESTAURANTS-MARKETING MANAGEMENT
  • RESTAURANTS-MANAGEMENT
  • CUSTOMER LOYALTY
Notes
  • Appendix: p. 65-98
. Bibliography: p. 61-64.
Abstract
-
Physical Dimension
Number of Page(s)
xiii, 98 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.03444/16(T) MAN 33-0602Library - 8th FloorUnavailable : Removed

Similar Collection

by author or subject
Analisa brand image, satisfaction of brand, dan brand loyalty pada Wita Tour Surabaya
Pengaruh kepuasan pelanggan terhadap kinerja keuangan melalui loyalitas pelanggan sebagai variabel intervening pada berbagai sektor perusahaan di Indonesia
Analisa pengaruh service quality terhadap customer satisfaction Rempah Indonesian Restaurant
Analisa kualitas layanan beberapa perusahaan asuransi di Surabaya
Pengaruh marketing mix terhadap keputusan pembelian konsumen di Libreria Eatery
Analisa pengaruh kualitas pelayanan tour leader terhadap kepuasan dan loyalitas pelanggan...
Analisa kepuasan konsumen terhadap Palimanan restoran
Penerapan Hazard Analysis and Critical Control Points (HACCP) produk sashimi di restoran Tomoto Surabaya