Physical Collection
Digital Collection
Database / E-Book
Feedback
Collection Recommendation
Satisfaction survey
Please take a moment to complete this survey below
Library's collection
Library's IT development
Cancel
Who stole my customer?? : winning strategies for creating and sustaining customer loyalty
Author
Thompson, Harvey
Additional Author(s)
-
Publisher
Upper Saddle River, NJ: 2004
Language
English
ISBN
0131453564
Series
-
Subject(s)
CUSTOMER LOYALTY
CUSTOMER RELATIONS
CONSUMER SATISFACTION.
Notes
-
Abstract
-
Physical Dimension
Number of Page(s)
v, 210 p.
Dimension
24 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
02645/04
658.8343 Tho W
-
Available
Similar Collection
by author or subject
Pengaruh loyalitas pelanggan terhadap profitabilitas pada sebuah perusahaan jasa automative (P"'X") di Surabaya
Pengaruh customer relationship management terhadap kepuasan dan loyalitas pelanggan PT. Silkargo Indonesia cabang Surabaya
Analisa pengaruh customer experience terhadap customer loyalty dengan customer engagement dan customer trust sebagai variabel intervening di The Body Shop
Strategi customer relationship marketing PT. Tri Jaya Pratama Surabaya dalam membangun citra yang diharapkan (wish images)
Peran divisi customer relations auto 2000 Pecindilan Surabaya dalam meningkatkan dan mempertahankan kepuasan pelanggan
What the customer wants you to know
Analisis pengaruh customer perceived value dan customer satisfaction terhadap customer loyalty di PT. Tali Agung
Analisa pengaruh customer satisfaction terhadap kinerja keuangan melalui firm size sebagai control variable (Studi empiris pada peusahaan peraih enghargaan ICSA 2010-2013)