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Who stole my customer?? : winning strategies for creating and sustaining customer loyalty
Author
Thompson, Harvey
Additional Author(s)
-
Publisher
Upper Saddle River, NJ: 2004
Language
English
ISBN
0131453564
Series
-
Subject(s)
CUSTOMER LOYALTY
CUSTOMER RELATIONS
CONSUMER SATISFACTION.
Notes
-
Abstract
-
Physical Dimension
Number of Page(s)
v, 210 p.
Dimension
24 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
02645/04
658.8343 Tho W
-
Available
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