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Customer satisfaction : how to maximize, measure, and market your company's "Ultimate Product"
Author
Hanan, Mack
Additional Author(s)
Karp, Peter
Publisher
New York: 1989
Language
English
ISBN
-
Series
-
Subject(s)
CONSUMER SATISFACTION
CUSTOMER SERVICE
Notes
-
Abstract
-
Physical Dimension
Number of Page(s)
xiv, 193 p.
Dimension
24 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
04950/93
658.812 Han C
-
Available
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