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Pengaruh delivery service terhadap loyalitas pelanggan perusahaan jasa laundry & dry clean "wiranas" Malang
Author
Subekti, Raden Candra
Additional Author(s)
Dewanto, Dominicus Wahyu
Publisher
Surabaya: Fakultas Ekonomi Jurusan Manajemen UK Petra, 2005
Language
Indonesian
ISBN
-
Series
Tugas Akhir No.02011912/MAN/2005
Subject(s)
CONSUMER SATISFACTION
CUSTOMER LOYALTY
Notes
Appendix
Bibliography
Abstract
-
Physical Dimension
Number of Page(s)
xi, 120 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
01043/06
(T) - 658.8343 Sub P
-
Unavailable : Removed
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