Physical Collection
Digital Collection
Database / E-Book
Feedback
Collection Recommendation
Satisfaction survey
Please take a moment to complete this survey below
Library's collection
Library's IT development
Cancel
Quality management in hospitality : best practice in action
Author
Lockwood, Andrew
Additional Author(s)
Baker, Michael
Ghiller. Andrew
Publisher
London: Cassell, 1996
Language
English
ISBN
0304334855
Series
Subject(s)
HOSPITALITY INDUSTRY--QUALITY CONTROL
HOTEL MANAGEMENT
Notes
-
Abstract
-
Physical Dimension
Number of Page(s)
vii, 167 p.
Dimension
25 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
06104/97
647.94068562 Loc Q
Library - 7th Floor
Available
Similar Collection
by author or subject
People and the hotel and catering industry
Analisa faktor-faktor yang mempengaruhi pemberian tip oleh pelanggan asing pada metode self-service di Starbucks Coffee Discovery Mall-Bali dan metode table service di The Wave Coffee Bar-Bali
Case studies in rooms operations and management
Pengaruh knowledge, skill, attitude terhadap kinerja karyawan hotel Meritus Mandarin, Singapura
Resto Pasta
Analisa perbandingan peningkatan knowledge, skill dan ability trainee Universitas Kristen Petra di pastry outlet berdasarkan jumlah hari kerja di Sheraton hotel dan Shangri-La hotel Surabaya
Peranan jasa laundry dan dry cleaning komersial CV. Alpha Sarana Indah bagi efisiensi modal awal dan biaya operasional hotel-hotel di Bali
Analisis strategi bertahan Swiss-Belhotel Borneo dalam mempertahankan pangsa pasar di Samarinda Kalimantan Timur