The loyalty effect : the hidden force behind growth, profits, and lasting value

Author

• Reichheld, Fredericck F.

Additional Author(s)

• Teal, Thomas

Publisher

Boston: 1996

Language

English

ISBN

0875844480

Series

-

Subject(s)

• CONSUMER SATISFACTION
• CUSTOMER RELATIONS
• JOB SATISFACTION
• LABOR PRODUCTIVITY

Notes

-

Abstract

-

Physical Dimension

Number of Page(s)

xii, 323 p.

Dimension

24 cm.

Other Desc.

-

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	01307/97	658.4 Rei L	-	Available