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The service advantage : how to identify and fulfill customer needs

Author
  • Albrecht, Karl
Additional Author(s)
  • Bradford, Lawrence J.
Publisher
Homewood, Illinois: 1990
Language
English
ISBN
1556232470
Series
-
Subject(s)
  • CONSUMERS-RESEARCH
  • CUSTOMER RELATIONS
  • CUSTOMER SERVICE
Notes
-
Abstract
-
Physical Dimension
Number of Page(s)
ix, 239 p.
Dimension
21 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.00790/99658.812 Alb S-Unavailable : Lost

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