Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

The Service quality analysis in star cafe using servqual method

Author
  • Wijaya, Sally
Additional Author(s)
-
Publisher
Surabaya: Faculty of Economics Tourism and Leisure Management Program Petra Christian University, 2012
Language
English
ISBN
-
Series
Thesis No. 35010146/MAN/2012
Subject(s)
  • CUSTOMER SERVICE
Notes
  • Appendix : p. 88 - 136
. Bibliography: p. 85-87.
Abstract
-
Physical Dimension
Number of Page(s)
xii, 136 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.00765/13(T) - 658.812 Wij S-Unavailable : Removed

Similar Collection

by author or subject
Analisa pengaruh service quality dan customer relationship management terhadap loyalitas pelanggan Pondok Tjandra Indah Sports Club
Evaluasi perbedaan persepsi pelanggan mengenai kepuasan mereka terhadap kualitas layanan di kafe X plaza Tunjungan IV Surabaya
Up your service! insights
Pengaruh kualitas layanan terhadap loyalitas konsumen dengan kepuasan konsumen sebagai variabel perantara (studi kasus : salon mobil Positive di Surabaya)
The Apology strategies used by a budget hotel front officers in handling customer complaints
Fungsi public relations yang dilakukan oleh customer service PT. Nexcomindo Technology
The Innovator's dilemma
Layanan dan dukungan kepada pelanggan