Physical Collection
Digital Collection
Database / E-Book
Feedback
Collection Recommendation
Satisfaction survey
Please take a moment to complete this survey below
Library's collection
Library's IT development
Cancel
Analisis antara e-service quality, online perceived value dan e-loyalty dalam konteks e-commerce bukalapak
Author
Setiawan, Shierley
Additional Author(s)
-
Publisher
Surabaya: FE Program Studi Manajemen Program Manajemen Pemasaran UK Petra , 2018
Language
Indonesian
ISBN
-
Series
Skripsi No. 36020665/MAN/2018
Subject(s)
COSTUMER SERVICES
CUSTOMER SERVICE
Notes
Appendix: p. 102-137
. Bibliography: p. 87-101.
Abstract
-
Physical Dimension
Number of Page(s)
xiv, 137 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
03133/18
(T) MAN 36-0665
-
Unavailable : Removed
Similar Collection
by author or subject
Companywide customer service
Customer innovation
Services management
Analisa gap antara tingkat kepuasan dan tingkat harapan pada sistem take away Gelare Cafe Galaxy Mall melalui tangibles, reliability, responsiveness, assurances, dan emphaty
Service breakthroughs
Black and Veatch 1993 annual report
Pengaruh kualitas layanan pada layanan antar oleh restoran di Surabaya terhadap kepuasan konsumen
Creating a new system for customer care at mitranet