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Analisis antara e-service quality, online perceived value dan e-loyalty dalam konteks e-commerce bukalapak
Author
Setiawan, Shierley
Additional Author(s)
-
Publisher
Surabaya: FE Program Studi Manajemen Program Manajemen Pemasaran UK Petra , 2018
Language
Indonesian
ISBN
-
Series
Skripsi No. 36020665/MAN/2018
Subject(s)
COSTUMER SERVICES
CUSTOMER SERVICE
Notes
Appendix: p. 102-137
. Bibliography: p. 87-101.
Abstract
-
Physical Dimension
Number of Page(s)
xiv, 137 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
03133/18
(T) MAN 36-0665
-
Unavailable : Removed
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