Service breakthroughs : changing the rules of the game

Author

• Heskett, James L.

Additional Author(s)

• Sasser, W. Earl
• Hart, Christopher W.L.

Publisher

New York: The Free Press, 1990

Language

English

ISBN

0029146755

Series

-

Subject(s)

• CUSTOMER SERVICE
• SALES MANAGEMENT

Notes

-

Abstract

-

Physical Dimension

Number of Page(s)

xii, 306 p.

Dimension

24 cm.

Other Desc.

-

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	00659/94	658.812 Hes S	-	Available