Take their breath away : how imaginative service creates devoted customers

Author

• Bell, Chip R.

Additional Author(s)

• Patterson, John R.

Publisher

Hoboken, New Jersey: John Wiley & Sons, Inc , 2009

Language

English

ISBN

9780470443507

Series

-

Subject(s)

• CONSUMER SATISFACTION.
• CUSTOMER SERVICES
• CUSTOMER ROYALTY
• CUSTOMER INDUSTRIES

Notes

Bibliography: p. 281 - 285. Index: p. 287 - 294

Abstract

-

Physical Dimension

Number of Page(s)

x, 294 p.

Dimension

24 cm.

Other Desc.

ill.

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	02720/12	658.812 Bel T	Library - 7th Floor	Available