Analisa kualitas layanan terhadap loyalitas dengan kepuasan sebagai variabel intervening konsumen Red Mango Frozen Yogurt Tunjungan Plaza 3 Surabaya

Author

• Widjaja, Robella Devianti

Additional Author(s)

-

Publisher

Surabaya: Fakultas Ekonomi Jurusan Pemasaran UK Petra, 2011

Language

Indonesian

ISBN

-

Series

Skripsi No. 36020302/MAN/2012

Subject(s)

• CONSUMER SATISFACTION
• CONSUMERS-RESEARCH
• CUSTOMER LOYALTY
• TOTAL QUALITY MANAGEMENT

Notes

• Appendix: p. 69 - 117

Bibliography: p. 67 - 68

Abstract

-

Physical Dimension

Number of Page(s)

xv, 117 p.

Dimension

30 cm.

Other Desc.

ill.

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	01671/12	(T) 658.8342 Wid A	-	Unavailable : Removed