Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Analisis pengaruh kualitas layanan terhadap kepuasan dan loyalitas pelanggan di restoran d'mahi bistro Surabaya

Author
  • Betanny, Ivana
Additional Author(s)
  • Gunawan, Fenny
Publisher
Surabaya: Fakultas Ekonomi Jurusan Manajemen Perhotelan UK Petra, 2008
Language
Indonesian
ISBN
-
Series
Tugas Akhir No.01010402/HTL/2008
Subject(s)
  • CUSTOMER LOYALTY
  • CONSUMER SATISFACTION
  • RESTAURANT MANAGEMENT
  • RESTAURANTS-MARKETING
Notes
  • Appendix: p. 82 - 133
Bibliography: p. 78 - 81
Abstract
-
Physical Dimension
Number of Page(s)
xxix, 133 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.03806/08(T) - 647.950688 Bet ALibrary - 8th FloorUnavailable : Removed

Similar Collection

by author or subject
Analisis pengaruh service quality perusahaan Cathay Pacific Cargo terhadap kepuasan pada freight forwarder selaku pengguna jasa kargo udara
The Impact of service quality on the financial performance in the restaurants with customer satisfaction and customer loyalty as the intervening variables
Pengaruh motif hedonis terhadap loyalitas perilaku di Domicile Kitchen and Lounge Surabaya : kepuasan konsumen sebagai variabel mediasi
Restaurant-cafe "Thuis"
The Restaurant
Analisa pengaruh variabel harga, pelayanan, lokasi, jenis makanan terhadap penjualan restoran Sze Chuan
Pemetaan persepsi konsumen terhadap mie instan PT. Indofood Sukses Makmur tbk. (indomie, supermie dan sarimi) di Surabaya
Analisa pengaruh service quality terhadap customer loyalty melalui customer satisfaction sebagai variabel intervening