Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Pengukuran kepuasan customer terhadap layanan unit perencanaan fisik kampus

Author
  • Wijono, Edwin Purnomo
Additional Author(s)
-
Publisher
Surabaya: Fakultas Teknologi Industri Jurusan Industri UK Petra, 2007
Language
Indonesian
ISBN
-
Series
Tugas Akhir No.02011235/IND/2007
Subject(s)
  • CONSUMER SATISFACTION
  • TOTAL QUALITY SERVICE
  • QUALITY CONTROL
Notes
  • Appendix: p. 88 - 166
Bibliography: p. 67
Abstract
-
Physical Dimension
Number of Page(s)
xv, 166 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.04854/07(T) - 658.562 Wij PLibrary - 8th FloorUnavailable : Removed

Similar Collection

by author or subject
Preventive action untuk peningkatan kualitas lampu VTL pada end process quality control di PT Philips Indonesia
Pengaruh penerapan customer relationship management terhadap loyalitas pelanggan pada ud sumaboyo di surabaya
Analisa perceived authenticity, EWoM dan price sensitivity terhadap repurchase intention pada konsumen generasi Y AIRBNB di Indonesia
Pengaruh internal service quality dan external service quality terhadap customer satisfaction pada restoran Madame Chang
Perancangan implementasi filosofi lean six sigma di PT Lestari Karya Makmur
Pengaruh e-service convenience terhadap repurchase intention melalui customer satisfaction dan perceived service value pada website fashion online shopping di Surabaya
Analisa tingkat kepuasan pelangan terhadap kualitas layanan food court The Square Surabaya
LKP : penerapan quality control pada Perusahaan Plastik PT Kuyang Putraperkasa Plastindo