The analysis of handling complaint to keep customers' satisfaction in Bouvigne Paradijs Restaurant

Author

• So, Lie Chen

Additional Author(s)

• Setiawati, Anita

Publisher

Surabaya: Fakultas Ekonomi Jurusan Manajemen Perhotelan UK Petra, 206

Language

English

ISBN

-

Series

Tugas Akhir No.02010285/HTL/2006

Subject(s)

• CONSUMER SATISFACTION
• CONSUMERS-RESEARCH

Notes

• Appendix: p. 43 - 49

Bibliography: p. 41 - 42

Abstract

-

Physical Dimension

Number of Page(s)

xiv, 49 p.

Dimension

30 cm.

Other Desc.

ill.

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	05598/06	(T) - 658.834 SoL A	Library - 8th Floor	Unavailable : Removed