Analisa tingkat loyalitas customer PT Pos Indonesia ditinjau dari kepuasan dan kepercayaan (dengan switching barriers sebagai variabel moderating)

Author

• Angelia, Fani

Additional Author(s)

• Untardi, Laurencia

Publisher

Surabaya: Fakultas Ekonomi Jurusan Pemasaran UK Petra, 2009

Language

Indonesian

ISBN

-

Series

Tugas Akhir No.36010014/MAN/2009

Subject(s)

• CONSUMER SATISFACTION
• CUSTOMER LOYALTY
• MARKETING-MANAGEMENT

Notes

• Appendix: p. 89 - 149

Bibliography: p. 86 - 88

Abstract

-

Physical Dimension

Number of Page(s)

xii, 149 p.

Dimension

30 cm.

Other Desc.

ill.

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	00894/09	(T) - 658.8343 Ang A	-	Unavailable : Removed