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Analisis hubungan faktor internal terhadap faktor eksternal pada Surabaya Plaza Hotel (dalam konteks kepuasan, loyalitas, dan kualitas pelayanan)

Author
  • Yuwono, Luciana
Additional Author(s)
-
Publisher
Surabaya: Fakultas Ekonomi Jurusan Manajemen UK Petra, 2006
Language
Indonesian
ISBN
-
Series
Tugas Akhir No.02012094/MAN/2006
Subject(s)
  • CONSUMER SATISFACTION
  • TOTAL QUALITY MANAGEMENT
  • MARKETING RESEARCH
Notes
  • Appendix
Bibliography
Abstract
-
Physical Dimension
Number of Page(s)
xiv, 570 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.04307/06(T) - 658.8343 Yuw A-Unavailable : Removed

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