Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Analisa pengaruh service quality terhadap satisfaction pelanggan PT. Telkom Tbk.

Author
  • Arliansyah, Diana
Additional Author(s)
  • Sunaryo, Melisa Feliana
Publisher
Surabaya: Fakultas Ekonomi Jurusan Pemasaran UK Petra, 2009
Language
Indonesian
ISBN
-
Series
Tugas Akhir No.36010012/MAN/2009
Subject(s)
  • CONSUMER SATISFACTION
  • MARKETING RESEARCH
Notes
  • Appendix: p. 51 - 149
Bibliography: p. 49 - 50
Abstract
-
Physical Dimension
Number of Page(s)
xii, 149 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.00735/09(T) - 658.8342 Arl A-Unavailable : Removed

Similar Collection

by author or subject
Persepsi harga dan kualitas terhadap loyalitas pembeli pada STP oil treatment di PT Combined Service Surabaya
Analisa pengaruh service quality, food quality, dan price terhadap kepuasan pelanggan Kedai Sabindo Gayungsari Surabaya
Pengaruh visual merchandising, personal selling dan product quality terhadap purchase intention pada produk kosmetik LT Pro di Surabaya
Analisa pengaruh retail mix terhadap kepuasan pelanggan di Calais Grand City Surabaya
Analisis pengaruh store layout, interior display dan human variabel terhadap kepuasan pelanggan pada Sogo department store di Surabaya
Pengaruh kualitas layanan dan kualitas produk terhadap kupuasan dan loyalitas konsumen pada produk sepeda motor x
Penilaian kepuasan pelanggan terhadap fasilitas jasa operator PT Telkomsel dan PT Satelindo di Surabaya
Analisa brand loyalty konsumen tas tangan/handbag merek Louis Vuiton di Surabaya