Physical Collection
Digital Collection
Database / E-Book
Feedback
Collection Recommendation
Satisfaction survey
Please take a moment to complete this survey below
Library's collection
Library's IT development
Cancel
Service first : empowerment disc 11
Author
-
Additional Author(s)
-
Publisher
Minneapolis, MN: Service Quality Institute, 2004
Language
English
ISBN
-
Series
-
Subject(s)
CONSUMER SATISFACTION
CUSTOMER SERVICE-MANAGEMENT
Notes
-
Abstract
-
Physical Dimension
Number of Page(s)
1 Digital Video Disc
Dimension
4,75 inch
Other Desc.
[60 min.] : col.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
04351/07
DVD 658.812 Ser-XI
-
Unavailable : Lost
Similar Collection
by author or subject
Proses mendengarkan antara mentor dan pasien pengidap skizofrenia
Pengaruh marketing capability terhadap financial performance dengan perceived service quality sebagai variabel intervening dan competitive intensity sebagai variabel moderating perusahaan perbankan di Indonesia
The video games textbook
21st century communication
Pengaruh customer satisfaction dan switching barrier terhadap loyalitas pelanggan TV kabel indovison pada masyarakat Surabaya
Analisa persepsi karyawan tentang pengaruh intellectual capital terhadap customer satisfaction dan financial performance (studi kasus pada sektor perhotelan dan restaurant di Surabaya)
Analisis hubungan retail service quality dengan pembentukan behavior intentions pelanggan alfamart di Surabaya
Analisa pengaruh retail marketing mix terhadap tingkat kepuasan tourism shopper di Royal Plaza Surabaya