Analisa penanganan keluhan di hotel & villa X Surabaya yang menyebabkan tinggi atau rendahnya tingkat kupuasan pelanggan

Author

• Okvita, Selvia

Additional Author(s)

• Puspitasari, Dwi

Publisher

Surabaya: Fakultas Ekonomi Jurusan Manajemen Perhotelan UK Petra, 2006

Language

Indonesian

ISBN

-

Series

Tugas Akhir No.01010289/HTL/2006

Subject(s)

• CONSUMER SATISFACTION
• HOTEL MANAGEMENT
• CONSUMERS-RESEARCH

Notes

• Appendix: p. 70 - 97

Bibliography: p. 68 - 69

Abstract

-

Physical Dimension

Number of Page(s)

xxv, 97 p.

Dimension

30 cm.

Other Desc.

ill.

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	06242/06	(T) - 647.94068843 Okv A	Library - 8th Floor	Unavailable : Removed