Pengaruh kompetensi, informasi, karyawan dan bukti fisik terhadap kepuasan dan loyalitas konsumen pada Zangrandi di Surabaya

Author

• Yonathan, Ivana Christine

Additional Author(s)

-

Publisher

Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2013

Language

Indonesian

ISBN

-

Series

Skripsi No. 33010388/MAN/2013

Subject(s)

• CONSUMER SATISFACTION
• CUSTOMER LOYALTY
• CONSUMERS-RESEARCH

Notes

• Appendix: p. 57 - 72

. Bibliography: p. 54 - 56 .

Abstract

-

Physical Dimension

Number of Page(s)

x, 72 p.

Dimension

30 cm.

Other Desc.

ill.

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	00070/14	(T) MAN 33-0388	Library - 8th Floor	Unavailable : Removed