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The nuts and bolts of CRM
Author
Nath, Dhruv
Additional Author(s)
-
Publisher
New Delhi: Tata McGraw-Hill Publishing Company Limited , 2005
Language
English
ISBN
0070499640
Series
The nuts and bolts series
Subject(s)
CUSTOMER RELATIONS
RELATIONSHIP MARKETING
Notes
Index: p. 205-208
Abstract
-
Physical Dimension
Number of Page(s)
xxii, 208 p.
Dimension
24 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
02408/05
- 658.812 Nat N
Library - 7th Floor
Available
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