Physical Collection
Digital Collection
Database / E-Book
Feedback
Collection Recommendation
Satisfaction survey
Please take a moment to complete this survey below
Library's collection
Library's IT development
Cancel
Analisa perbedaan perilaku komplain antara konsumen Indonesia dan non-Indonesia di hotel
Author
Machiko S, Yuki
Additional Author(s)
Ivena
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2017
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010659/MAN/2017
Subject(s)
CONSUMER COMPLAINS
HOTELS-MANAGEMENT
HOTELS-CONSUMER BEHAVIOUR
Notes
Appendix: p. 65-102
. Bibliography: p. 62-64 .
Abstract
-
Physical Dimension
Number of Page(s)
xiii, 102 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
02559/17
(T) MAN 33-0659
Library - 8th Floor/PAUD
Available
Similar Collection
by author or subject
Analisis pengaruh kepuasan kerja terhadap organizational citizenship behavior di hotel D'Season Surabaya
Analisis beban kerja (workload) dan kinerja karyawan housekeeping di hotel X, Surabaya
Analisa pengaruh motivasi komplain konsumen dan perilaku komplain konsumen terhadap expectation of service recovery hotel bintang 4 Surabaya
Pengaruh program green hotel terhadap minat beli konsumen di hotel di Indonesia
Analisis faktor-faktor yang mempengaruhi konsumen dalam memutuskan untuk menginap di Green Hotel di Surabaya
Analisis hotel experience dalam hubungan terhadap positive ewom motivation di Surabaya
Analisis pengaruh gaya kepemimpinan transaksional terhadap kinerja karyawan melalui kepuasan kerja di Sheraton hotel Surabaya
Analisa deskripsi ekuitas merek hotel bintang tiga di Surabaya