Physical Collection
Digital Collection
Database / E-Book
Feedback
Collection Recommendation
Satisfaction survey
Please take a moment to complete this survey below
Library's collection
Library's IT development
Cancel
Analisa perbedaan perilaku komplain antara konsumen Indonesia dan non-Indonesia di hotel
Author
Machiko S, Yuki
Additional Author(s)
Ivena
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2017
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010659/MAN/2017
Subject(s)
CONSUMER COMPLAINS
HOTELS-MANAGEMENT
HOTELS-CONSUMER BEHAVIOUR
Notes
Appendix: p. 65-102
. Bibliography: p. 62-64 .
Abstract
-
Physical Dimension
Number of Page(s)
xiii, 102 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
02559/17
(T) MAN 33-0659
Library - 8th Floor/PAUD
Available
Similar Collection
by author or subject
Analisa Persepsi harga terhadap minat beli ulang melalui perceived value pada hotel X Surabaya
Harapan dan persepsi konsumen pada penerapan keamanan pangan di Restoran Jamoo Hotel Shangri-La Surabaya
Analisa pengaruh customer experience quality terhadap customer satisfaction di hotel bintang 3 Surabaya
Analisa pengaruh eating enviroments, consumption norms, dan meal duration terhadap consumption behavior masyarakat Surabaya
Analisis pengaruh marketing mix (produk, harga, promosi, lokasi) terhadap minat beli konsumen pada guest house di Surabaya
Management of environment-friendly inn in Ubud tourism resort
Analisa persepsi glass ceiling pada grup hotel Accor di Surabaya
Organization citizenship behavior yang berpengaruh pada kualitas layanan dan kepuasan konsumen di Hotel JW Marriott Surabaya