Delivering quality service : balancing customer perceptions and expectations

Author

• Zeithaml, Valarie A.

Additional Author(s)

• Berry, Leonard L.
• Parasuraman, A.

Publisher

New York: The Free Press, 1990

Language

Indonesian

ISBN

9781439167281

Series

Subject(s)

• CUSTOMER SERVICE
• SERVICE INDUSTRIES-QUALITY CONTROL-MATHEMATICAL MODELS

Notes

. Bibliography: p. 207 - 218 . Index: p. 219 - 226

Abstract

-

Physical Dimension

Number of Page(s)

xii, 226 p.

Dimension

23 cm.

Other Desc.

-

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	02046/15	658.812 Zei D	-	Unavailable : Lost