Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Delivering quality service : balancing customer perceptions and expectations

Author
  • Zeithaml, Valerie A.
Additional Author(s)
  • Parasuraman, A.
  • Berry, Leonard L.
Publisher
New York: The Free Press, 1990
Language
English
ISBN
0029357012
Series
-
Subject(s)
  • CUSTOMER RELATIONS
  • CUSTOMER SERVICE
  • SERVICE INDUSTRIES-QUALITY CONTROL-MATHEMATICAL MODELS
Notes
-
Abstract
Index: p. 219-226
Physical Dimension
Number of Page(s)
xi, 226 p.
Dimension
21 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.00791/99658.812 Zei D-Available

Similar Collection

by author or subject
Services marketing
Up your service! insights
Relationship marketing in the digital age
Peranan kepuasan, kepercayaan, komitmen terhadap customer relationship PT. Sinar Sosro Surabaya dengan agen-agennya
Evaluasi perbedaan persepsi pelanggan mengenai kepuasan mereka terhadap kualitas layanan di kafe X plaza Tunjungan IV Surabaya
Dampak penerapan customer relationship management terhadap relationship quality dan customer loyalty UD Sari Buana
Pengaruh stress pekerjaan dan kontak manusia terhadap kualitas hubungan dalam penjualan jasa
Peran customer marketing PT. Supra Aspindo Jaya Surabaya dalam mempromosikan produk pada konsumen