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Delivering quality service : balancing customer perceptions and expectations

Author
  • Zeithaml, Valerie A.
Additional Author(s)
  • Parasuraman, A.
  • Berry, Leonard L.
Publisher
New York: The Free Press, 1990
Language
English
ISBN
0029357012
Series
-
Subject(s)
  • CUSTOMER RELATIONS
  • CUSTOMER SERVICE
  • SERVICE INDUSTRIES-QUALITY CONTROL-MATHEMATICAL MODELS
Notes
-
Abstract
Index: p. 219-226
Physical Dimension
Number of Page(s)
xi, 226 p.
Dimension
21 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.00791/99658.812 Zei D-Available

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