Evaluasi perbedaan persepsi pelanggan mengenai kepuasan mereka terhadap kualitas layanan di kafe X plaza Tunjungan IV Surabaya

Author

• Juniatanri, Vonny

Additional Author(s)

-

Publisher

Surabaya: Fakultas Ekonomi Jurusan Manajemen Pariwisata UK Petra, 2007

Language

Indonesian

ISBN

-

Series

Tugas Akhir No.02010015/TLM/2007

Subject(s)

• CONSUMERS-RESEARCH
• CONSUMER SATISFACTION
• CUSTOMER SERVICE

Notes

• Appendix: p. 55 - 83

Bibliography: p. 52 - 54

Abstract

-

Physical Dimension

Number of Page(s)

xiii, 83 p.

Dimension

30 cm.

Other Desc.

ill.

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	01058/07	(T) - 658.8342 Jun E	-	Unavailable : Removed