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Pengaruh location, customer service, dan communication mix terhadap kepuasan pelanggan di SPBU 54-671-37 Jl. By Pass Pandaan
Author
Tanumihardja, Dio Delano
Additional Author(s)
-
Publisher
Surabaya: FE Program Studi Manajemen Program Manajemen Pemasaran UK Petra , 2016
Language
Indonesian
ISBN
-
Series
Skripsi No. 36020562/MAN/2016
Subject(s)
CONSUMER SATISFACTION
RETAIL TRADE MARKETING
CUSTOMER SERVICE
Notes
Appendix: p. 59-92
. Bibliography: p. 57-58.
Abstract
-
Physical Dimension
Number of Page(s)
xiv, 92 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
03256/16
(T) MAN 36-0562
Library - 8th Floor
Unavailable : Removed
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