How to measure service quality and customer satisfaction : The informal field guide for tools and techniques

Author

• Chakrapani, Chuck

Additional Author(s)

-

Publisher

Chicago, Illinois: American Marketing Association, 1998

Language

English

ISBN

0877572674

Series

-

Subject(s)

• CUSTOMER RELATIONS
• CUSTOMER SERVICE-MANAGEMENT
• CUSTOMER SERVICES-QUALITY CONTROL

Notes

-

Abstract

Index: p. 277-282

Physical Dimension

Number of Page(s)

xiii, 282 p.

Dimension

24 cm.

Other Desc.

ill.

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	02069/01	658.812 Cha H	Library - 7th Floor	Available