Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Pengaruh perceived value dan perceived quality terhadap kepuasan dan loyalitas pelanggan studi kasus J.Co Donuts and Coffee di Surabaya

Author
  • Sari, Okhik Dwita
Additional Author(s)
-
Publisher
Surabaya: Fakultas Ekonomi Jurusan Pemasaran UK Petra, 2008
Language
Indonesian
ISBN
-
Series
Tugas Akhir No.01010142/PMR/2008
Subject(s)
  • BRAND LOYALTY
  • CUSTOMER EQUITY
  • CUSTOMER LOYALTY
  • CUSTOMER RELATIONS
Notes
  • Appendix: p. 55 - 114
Bibliography: p. 53 - 54
Abstract
-
Physical Dimension
Number of Page(s)
xii, 114 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.03436/08(T) - 658.812 Sar PLibrary - 8th FloorUnavailable : Removed

Similar Collection

by author or subject
High-tech, high-touch customer service
Pengaruh relationship marketing terhadap customer loyalty dengan customer satisfaction sebagai variabel mediasi pada PT. MPM Honda di Surabaya
Pengaruh logistic service quality terhadap kepuasan dan loyalitas konsumen Kentucky Fried Chicken di Surabaya
Customer relationship management as the way to improve relationship between customers and restaurant China House, Oegstgeest, The Netherlands
Pengaruh marketing capability terhadap customer loyalty dengan customer engagement dan competitive advantage sebagai variabel intervening pada Indosat Ooredoo di Surabaya
Customer value analysis terhadap loyalty dengan customer satisfaction sebagai variabel intervening pada Hotel Olympic Surabaya
The new marketing conversation
Analisa model bisnis pada restoran Paparia kitchen menggunakan business model canvas