Business process mapping : improving customer satisfaction 2nd ed

Author

• Jacka, J. Mike.

Additional Author(s)

• Keller, Paulette J.

Publisher

Hoboken, NJ: John Wiley & Sons, Inc., 2009

Language

English

ISBN

9780470444580

Series

-

Subject(s)

• CUSTOMER RELATIONS
• CONSUMER SATISFACTION.
• REENGINEERING (MANAGEMENT)

Notes

Index : p.319 - 322

Abstract

-

Physical Dimension

Number of Page(s)

xiii, 322p.

Dimension

24 cm

Other Desc.

ill.

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	00857/11	658.812 Jac B	Library - 7th Floor	Available