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Business process mapping : improving customer satisfaction 2nd ed

Author
  • Jacka, J. Mike.
Additional Author(s)
  • Keller, Paulette J.
Publisher
Hoboken, NJ: John Wiley & Sons, Inc., 2009
Language
English
ISBN
9780470444580
Series
-
Subject(s)
  • CUSTOMER RELATIONS
  • CONSUMER SATISFACTION.
  • REENGINEERING (MANAGEMENT)
Notes
Index : p.319 - 322
Abstract
-
Physical Dimension
Number of Page(s)
xiii, 322p.
Dimension
24 cm
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.00857/11658.812 Jac BLibrary - 7th FloorAvailable

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