Pengaruh komitmen, komunikasi, dan penanganan keluhan terhadap loyalitas pelanggan melalui kepercayaan pada perbankan nasional di Surabaya

Author

• Tandoyo, Natalia

Additional Author(s)

• Tanamal, Eviliana Kartika

Publisher

Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2012

Language

Indonesian

ISBN

-

Series

Skripsi No. 33010321/MAN//2012

Subject(s)

• MARKETING RESEARCH
• CUSTOMER LOYALTY
• CUSTOMER RELATIONS

Notes

• Appendix : p. 89 - 130

Bibliography : p. 83 - 88

Abstract

-

Physical Dimension

Number of Page(s)

xxv, 130 p.

Dimension

30 cm.

Other Desc.

-

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	04232/12	(T) 658.8343 Tan P	Library - 8th Floor	Unavailable : Removed