Analisa pengaruh kualitas layanan terhadap loyalitas dengan kepuasan sebagai variabel intervening pada The Harvest Patissier and Chocolatier Surabaya

Author

• Srianti, Siti

Additional Author(s)

-

Publisher

Surabaya: FE Program Studi Manajemen Program Manajemen Pemasaran UK Petra , 2012

Language

Indonesian

ISBN

-

Series

Skripsi No. 36020331/MAN/2012

Subject(s)

• CONSUMER SATISFACTION
• CUSTOMER LOYALTY
• CONSUMER-RESEARCH

Notes

• Appendix : p. 60 - 89

Bibliography : p. 56 - 59

Abstract

-

Physical Dimension

Number of Page(s)

xii, 89 p.

Dimension

30 cm.

Other Desc.

-

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	04084/12	(T) 658.8343 Sri A	-	Unavailable : Removed