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Pengaruh kualitas pelayanan jasa terhadap loyalitas pelanggan pada Jayanata Beauty Plaza di Surabaya dengan kepuasan sebagai variabel perantara

Author
  • Febrina, Sylvia
Additional Author(s)
  • Harsalim, Albert Rosadi
Publisher
Surabaya: Fakultas Ekonomi Jurusan Manajemen Pariwisata UK Petra, 2011
Language
Indonesian
ISBN
-
Series
Skripsi No. 35010112/MAN//2011
Subject(s)
  • CONSUMER SATISFACTION
  • CUSTOMER LOYALTY
  • RETAIL TRADE-MANAGEMENT
  • TOURIST TRADE-RESEARCH
Notes
  • Appendix : p. 65 - 67
Bibliography : p. 63 - 64
Abstract
-
Physical Dimension
Number of Page(s)
xii, 67 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.01905/12(T) 338.4791 Feb P-Unavailable : Removed

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